760-980-1455

45-175 fargo St.

Indio, CA 92201, USA

Box Office Hours: Mon-Fri 10am-6pm

Desert Theatreworks Ticket Policy

2019/20 Season


Purchases

Season, Individual, and Group ticket purchases may be made securely online, by phone, or in person at The Indio Performing Arts Center (at 45-175 Fargo St. Indio, CA 92201). Desert Theatreworks accepts cash, check, Visa, MasterCard, American Express and Discover Cards.


Refunds

Tickets are non-refundable, and no credits will be issued for unused tickets, whether they were purchased individually or as part of a subscription or group package.


Discounts

Discount codes must be entered at the time of purchase. Discounts cannot be applied to tickets that have already been purchased. Group discounts can be applied only at the time of purchase. Tickets added to a group do not qualify for group discounts. Season Ticket Package discounts are applied to adult/general admission tickets only - not senior/youth tickets. Sales, promotional, and other discounts cannot be combined.


Payment for Reservations

Tickets will not be reserved without payment. In order to reserve seats, tickets must be paid for at the time of purchase.


Receipt of Tickets

Purchased tickets can be printed at home, picked up at Will Call, or presented on your mobile device. Purchased tickets are available under the customer’s name for pick up at Will Call within 45 minutes of performance time. To receive tickets in advance, please provide your email address at the time of purchase and we will email your tickets to you.


Ticket Exchanges

Season Ticket Holders may exchange tickets with no service charges. For individual ticket purchases - a $2.50 charge will apply to each ticket exchanged. Tickets may be only be exchanged for a different performance time of the same show based on availability.


Assigned Seating

All seating is assigned. Your seat number can be found on your ticket. Handicapped & companion seats are available for all performances. Customers requiring special seating consideration due to a medical condition should notify the box office staff when purchasing tickets.


Arrival Time

Plan to arrive at least 15 minutes before your scheduled performance time. The theater will be opened for seating by the House Manager approximately 30 minutes prior to curtain. Latecomers will be seated completely at the discretion of the House Manager at the first appropriate break that allows for the least disruption for the actors and audience. Tickets that are not redeemed when the show begins may be released for resale at the discretion of the house manager.


Show Cancellations

Performance cancellations due to inclement weather or other circumstances are very rare. When a performance must be canceled, we will make every attempt to contact you to make arrangements for an alternate date. Please note: Desert Theatreworks does not offer refunds when a performance has taken place regardless of the circumstances.


Show Title Changes

Season titles are subject to change. On very rare occasions, Desert Theatreworks may change a  show(s) that is being produced. Desert Theatreworks will always substitute a show that is comparable to the show being substituted. We will contact ticket holders and inform them as soon as possible. Please note: Desert Theatreworks does not offer refunds for tickets to a title that is changed, regardless of the circumstances.


Food & Beverage

Food & Beverages purchased from our snack bar are permitted in our lobby and theaters.


Questions & Information

If you have questions or need more information, please contact the box office monday through friday between 10am - 6pm at 760-980-1455.

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