Box Office Hours:
Mon-Fri 10am-6pm
760-980-1455
45175 FARGO ST.
INDIO, CA 92201

Ticket Policy

Purchases
Season, individual, and group ticket purchases may be made securely online, by phone, or in person at The Indio Performing Arts Center (at 45-175 Fargo St. Indio, CA 92201). Desert
Theatreworks accepts cash, check, Visa, MasterCard, American Express and Discover Cards.

Refunds
Tickets are non-refundable, and no credits will be issued forunused tickets, whether they were purchased individually or as part of a subscription or group package.

Discounts
Discount codes must be entered at the time of purchase. Discounts cannot be applied to tickets that have already been purchased. Group discounts can be applied only at the time of purchase. Tickets added to a group do not qualify for group discounts. Sales, promotional, and other discounts cannotbe combined.

Payment for Reservations
Tickets will not be reserved without payment. In order to reserve seats, tickets must be paid for at the time of purchase.

Receipt of Tickets
Purchased tickets can be printed at home, picked up at Will Call, or presented on your mobile device. Purchased tickets are available under the customer’s name for pick up at Will Call within 45 minutes of performance time. To receive tickets in advance, please provide your email address at the time of purchase and
we will email your tickets to you.

Ticket Exchanges
Season Ticket Holders may exchange tickets with no service charges. For individual ticket purchases - a $2.50 charge will apply to each ticket exchanged. Tickets may be only be exchanged for a different performance time of the same show based on availability. 

Assigned Seating
All seating is assigned. Your seat number can be found on your ticket. Handicapped & companion seats are available for all performances. Customers requiring special seating consideration due to a medical condition should notify the box office staff when purchasing tickets.

Arrival Time
Plan to arrive at least 15 minutes before your scheduled performance time. The theater will be opened for seating by the House Manager approximately 30 minutes prior to curtain. Latecomers will be seated completely at the discretion of the House Manager at the first appropriate break that allows for the least disruption for the actors and audience. Tickets that are not redeemed when the show begins may be released for resale at the discretion of the house manager.

Show Cancellations
Performance cancellations due to inclement weather or other circumstances are very rare. When a performance must be canceled, we will make every attempt to contact you to make arrangements for an alternate date. Please note: Desert Theatreworks does not offer refunds when a performance has taken place regardless of the circumstances.

Show Title Changes
Season titles are subject to change. On very rare occasions, Desert Theatreworks may change a show(s) that is being produced. Desert Theatreworks will always substitute a show that is comparable to the show being substituted. We will contact ticket holders and inform them as soon as possible. Please note: Desert Theatreworks does not offer refunds for tickets to a title that is changed, regardless of the circumstances.

Food & Beverage
Food & Beverages purchased from our snack bar are permitted in our lobby and theaters.